The Herbal One

Enjoy free shipping nationwide to major city centres ** when you spend R850 or more. Our shipping options are:

• Door-to-door courier delivery: nationwide shipping with our shipping partners (3-5 business days)
• Delivery to your nearest PUDO locker or Bob Box Locker (up to 5kg) from R70* (4-9 business days). Read more here about smart locker locations.
• Delivery to your nearest Paxi / Pep Stores (up to 5kg) from R70* (4-9 business days)
• Delivery via PUDO locker  to your Door (up to 5kg) from R75* (4-9 business days)
• Delivery to your nearest PostNet (up to 5kg) from R125* (4-9 business days)
• Collection (Cape Town only) from our place of business by prior arrangement

If the value of the goods in your cart is less than R750 then a shipping fee will be applied. You can select your preferred option by rate or what is most convenient for you.

Shipping Rates**
R850 or more: Free Shipping (up to 15kg)
R849.99 or less:
1-5kg, Courier Door to Door Delivery from R120.00*
6-25kg, Courier Door to Door Delivery from R135.00*
26kg and more: P.O.R.

Surcharges:
All shipping rates are approximate only and subject to final validation. Surcharges for insurance, additional weight or regional or outlaying areas may apply. We reserve the right to change the delivery method if your area is deemed a regional or outlaying area by our shipping providers, which will be communicated to you.

Free Shipping surcharge:  16kg and more: P.O.R.
Outlying Areas / Regional Areas: P.O.R.

Please remember: Our couriers can only deliver to street addresses and they do not deliver to embassies, malls and chain stores, plots, farms, mines and to some outlying towns and townships. If our couriers can’t deliver to your address we’ll contact you to make alternative arrangements. There are no deliveries on weekends or public holidays.

Our shipping partners (excluding PUDO, Paxi and PostNet) will deliver to your physical address, Monday to Friday, 8am to 5pm. If you are at a business address during working hours then please register these details for your courier delivery unless someone is at home to sign for your parcel.

If you live in the main city centre then the approximate shipping time is 1-3 working days, nationwide. If you live in an outlying area delivery may take up to 7 working days. The shipping time of heavy goods, bulk purchases and to regional areas is generally 3-5 working days.

Shipping Insurance:

• There is no liability cover available for PostNet, Paxi or PUDO locker collections or deliveries.
• Shipping liability may exclude glass items* damaged during transit as per shipping and courier agents’ terms.

Please do not hesitate to contact us if you would like to try and get a more precise estimate of the delivery date. Please click here for further information on order handling times in our Terms & Conditions.

*All pricing is subject to change.
** Excludes surcharges for regional or outlaying areas.

Collections (Cape Town Only):
Collections are welcome by prior arrangement only. No walk-in trade is allowed.  There are no same-day order delivery or collection options available.