Privacy Policy

Protecting your privacy is as important to us as it is to you. For us, it’s more than just making sure we comply with the relevant legislation; you trust us with your personal information and we respect that trust. This privacy notice explains why and how we collect, use and store your personal information. If you have any questions please contact us at 021 906 3050 or at info@soapnthings.co.za. 

What is this notice about?

We want you to understand who you are sharing your information with, what kind of information we are collecting and how we use the information.

In your day-to-day dealings with Soap ‘n’ Things we obtain information about you. We want you to know exactly what that information is and what we do with it. After all, trust is nothing without transparency.

We need your information to deliver the right product, at the right time and in the right place.

We ask for your information to make sure that we can offer the right product at the right time and in the right place. This includes making sure that you can receive the benefits of any of our programmes, analysing your data to better understand what your needs are, and sending you promotional information.

The Protection of Personal Information Act protects you.

The Protection of Personal Information Act (POPI) is aimed at protecting your personal information and prescribes what we must and must not do with it. POPI created an Information Regulator that checks that companies such as Soap ‘n’ Things manage personal information in a responsible manner that respects your privacy.

This privacy notice is part of our agreement with you.

This privacy notice forms part of our agreement with you. You should read it along with the terms and conditions that apply. These terms and conditions can be accessed here.

This notice may change from time to time.

From time to time, we may have to amend this notice to accommodate changes in our business or services or if legal requirements change.

Your consent to the processing of your personal information

By agreeing to this privacy notice, you provide us with your express consent and agreement that we may collect, get, receive, record, organise, collate, store, update, change, retrieve, read, process, consult, use and share your personal information in the manner set out in this privacy notice. 

If you do not agree with this privacy notice or are concerned about any aspect as it relates to your personal information, please do not continue to use the Soap ‘n’ Things website or any services offered by us.

In the paragraph above you expressly give your permission to us to process your personal information in the manner and for the purposes set out in this privacy notice.  By doing this, you know and accept that you are giving up certain parts of your right to privacy. 

What information we collect

When you create an online account at Soap ‘n’ Things, or request and order, pricelist or quotation via telephone, WhatsApp or email, we collect the personal information we need to make it happen.

Depending on what services you as requesting, we require information such as your name, e-mail address, contact number, physical address, billing address, communication preferences. We collect this information to process your request so you can have a customer record with us. This is how we provide all the services as set out in the terms and conditions for these programmes and cards.

Only your email address, name and surname, contact details and such other information as we specify from time to time, constitutes compulsory information.  All other information is optional.  If you do not agree to share compulsory information with us, then you will not be able to make full use of the features that are offered to Soap ‘n’ Things customers. If you do not agree to share your optional information with us, then you might not be able to enjoy all of the features and functionality on our website or offered through any Soap ‘n’ Things services.

In the paragraph above, you agree and accept that there is certain compulsory information you must provide us with if you want to enjoy all of the features and functionality on the Website.  If you decide not to provide us with such compulsory information, you agree that we may limit certain features and functionality on the website or our services. 

We collect information to analyse purchasing patterns.

If you shop at Soap ‘n’ Things, we collect some more information, such as your shopping preferences. Analysing information like this helps us ensure we do the best possible job of meeting your needs.

We conduct surveys from time to time.

We send out surveys from time to time. You can choose to respond or not, and you can unsubscribe from receiving them.

We collect information while you use our website.

When you shop at www.soapnthings.co.za we standard information about your internet connection and website use. We collect this information from registered and unregistered users. We use this information to help us improve our website and online services.

The type of information we collect includes the URL you came from, IP address, domain type, browser type, the country and telephone code where your device is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered on our website (user information).

When you place an online order with us, we do not store any card payment details. You are directed to a third-party platform to complete the transaction.

We use cookies to optimise your website experience, but you can opt-out.

A cookie is a small piece of information stored by your browser on your device. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the Soap ‘n’ Things website. This speeds up our identification, ordering and delivery processes.

We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience. We use the anonymous WordPress cookie and Google Analytics cookie to optimise your web experience and deliver relevant advertising on the Google Display Network based on the activity of visitors to our website.

You may disable the use of cookies by configuring your browser to refuse all cookies or to indicate when a cookie is being sent.  However, if you do so, you may not be able to enjoy all of the features and functionality of the website.

You can opt-out of Google Analytics for Display Advertisers and out of customized Google Display Network advertising by visiting Google’s Ad Preferences Manager.

We collect information when you contact us to respond to your query.

When you contact us, we collect information that helps us to categorise your query, respond to it and, if applicable, investigate what went wrong. We also use this information to track potential problems and trends to customise our support responses to provide a better service to you.

We do not collect the information of persons under 18.

We do not collect the information of persons under 18 without the consent of their parents or guardians. If you are under the age of 18 you must not provide personal information to us without the consent of your parent or guardian.

Our facilities are monitored by CCTV cameras.

Our facilities are monitored by CCTV cameras for public safety, crime prevention and quality control.

Why we need your personal information

We use your personal information to provide our products and services to you.

We use your personal information to provide our products and services to you. This includes:

• processing your payment card details via third party gateways in order to complete any purchase,

• delivering products that you order online using a third party courier service,

1. sending statements and any other legal documents,

2. any other purpose relating to providing products and services, and

3. when we have a legal duty to use or disclose your information.

Your privacy is important to us, which is why it is our policy not to share your personal information with other companies. We will never sell your personal information.

We use suppliers or service providers who we trust to provide services to us and sometimes that involves sharing your information with them. They operate under strict requirements aimed at keeping your personal information secure and confidential and they will only use it for the purpose for which we have sent it to them.

Your rights and preferences

You have the right to know what personal information we have about you, to correct it and to opt-out of any marketing.

You have the right to:

• ask what personal information we hold about you;

• ask what information was sent to our suppliers, service providers or any other third party;

• ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;

• unsubscribe from any direct marketing communications we may send you;

• object to the processing of your personal information.

We cannot maintain our relationship with you without having some of your personal information.

We can refuse to delete your information if we are required by law to retain it or if we need it to protect our rights.

You can request access to the information we hold about you by contacting us on 021 906 3050 or via email at info@soapnthings.co.za.

Some of your information is available online.

You are able to view and correct some of your information online by creating an online profile. Other information can be corrected via contacting us on 021 906 3050 or via email at info@soapnthings.co.za.

Security

We take your privacy and the security of your personal information seriously.

We have implemented reasonable security safeguards to protect the personal information that you provide. For example, sensitive data (such as your credit card information) is protected by SSL encryption when it is exchanged between your web browser and the payment gateway website.

In this paragraph, you acknowledge that you know and you accept that technology is not absolutely secure and there is a risk that your personal information will not be secure when processed by means of technology. We do not promise that we can keep your personal information completely secure.  You will not be able to take action against us if you suffer losses or damages in these circumstances.

We regularly monitor our systems for possible vulnerabilities and attacks. As no system is perfect we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.

Please note that any e-mail you send to us is not encrypted and may be monitored by us. Please do not send us sensitive or confidential personal information by means of e-mail. Instead, contact us on 021 906 3050 or send a message via our website.

We will inform you if your privacy is ever compromised.

Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.

Third-Party sites

To the extent allowed by law, we are not responsible for the privacy practices of a third party site to which there may be a link on the website, or for any claims, loss or damage arising from these.

We advise you to read the privacy policy of each site which you visit and to determine your privacy settings in accordance with your personal preferences.

We are not liable if you suffer losses or damages when visiting third party websites by following a link to that website from the Website.  You accept that there may be risks when you use such third party websites, and you do so at your own risk.

Updated June 2021